Returns, Refunds & Complaints Policy
Our Promise: Fresh Flower Guarantee in Walthamstow
As a trusted local florist in Walthamstow, we take great pride in delivering only the freshest flowers to households and businesses in the community. Every bouquet and arrangement is carefully prepared with quality and longevity in mind. Our commitment to freshness is at the heart of everything we do, and we stand by our promise that your flowers will arrive in beautiful, vibrant condition.
Damaged or Unsatisfactory Flowers on Arrival
If your flowers arrive damaged or do not meet your expectations for freshness, please let us know as soon as possible. We carefully package every order, but in rare cases, flowers may be affected during transit. Our damaged-on-arrival policy ensures that you can shop with confidence, knowing we will make things right if your arrangement does not arrive as it should.
To help us process your claim efficiently, please report any issues with your flowers within 24 hours of delivery. Photographic evidence may be requested to assist our team in reviewing the problem and to help us improve our service and delivery process.
Freshness Window and Our Assurance
Our flowers are sourced daily from reputable growers and suppliers to deliver lasting beauty. We guarantee that your Walthamstow flower delivery will remain fresh for a minimum of five days from the day of delivery when cared for according to our guidance. Detailed care instructions are included with every bouquet to help you enjoy your flowers for as long as possible.
If your flowers begin to wilt or deteriorate within this guaranteed period, despite following care instructions, please contact us promptly so we can resolve the issue.
Refunds and Replacements
Your satisfaction is our priority. If you receive flowers that arrive damaged, fail to meet our freshness standards, or have other issues with your order, we offer two resolution options:
- Replacement: We will arrange for a new, fresh bouquet to be delivered to you at the earliest opportunity.
- Refund: If you would prefer a refund, we are happy to process one in line with the original payment method once your claim is approved.
Our customer service team will discuss your preference with you and ensure any issues are addressed without delay.
Complaints Process
We are committed to providing exceptional customer service to everyone in Walthamstow and the surrounding areas. Should you have any concerns or wish to raise a complaint about your flowers, delivery, or our service, please get in touch with our team. We aim to acknowledge all complaints within one working day and strive to resolve all issues as quickly and fairly as possible.
Our team values your feedback – it enables us to improve and continue being a trusted local florist for households and businesses in Walthamstow.
Trusted Local Florist Serving Walthamstow
For many years, we have been proud to serve the Walthamstow community with superior floral arrangements and friendly, reliable service. Whether you are ordering for a special occasion or just because, you can rely on us for the highest standards of quality and care. Our fresh flowers guarantee reflects our dedication to ensuring every customer is delighted with their Walthamstow Florist experience.
If you have any questions regarding our Returns, Refunds & Complaints policy, please don’t hesitate to get in touch. Thank you for choosing your trusted local florist in Walthamstow.
