Terms & Conditions for Online Flower Delivery in Walthamstow

Introduction

Welcome to Walthamstow Florist. These Terms & Conditions apply to all orders placed for online flower delivery in Walthamstow or the surrounding areas via our website. By placing an order for flowers, plants or related gifts through our e-commerce platform, you accept and agree to abide by these terms. Please read them carefully before making any purchase. These terms are intended to protect both you as our valued customer and us as your chosen local Walthamstow florist.

For all references, 'we', 'us', and 'our' mean Walthamstow Florist; 'you' and 'your' refer to the customer purchasing flowers and related services through our website.

Scope of Terms

These terms govern the sale and delivery of our flower arrangements, plants, hampers, gifts, and related products ordered online for delivery in Walthamstow and its surrounding areas. This includes custom and bespoke floral arrangements, scheduled deliveries, and any promotional offers we may provide from time to time. If you are located outside Walthamstow, please verify our delivery area prior to ordering as our arrangements may be limited by postcode.

Order Process

1. Selecting Products
Browse our website and select your preferred flower arrangements or gifts by adding them to your virtual shopping basket. Product images are displayed for illustration purposes. As flowers are natural products and subject to availability, there may be variations in colours or exact blooms. In such cases, we reserve the right to substitute with flowers of equal or greater value and similar style while preserving the overall aesthetic and value of your chosen arrangement.

2. Personalisation and Gift Messages
Personalise your order with a gift message at checkout. Please ensure names, addresses, and messages are accurate, as errors can result in delayed or failed deliveries.

3. Delivery Instructions
Specify delivery address, recipient details, preferred delivery date, and any special instructions. Same-day and next-day deliveries are available depending on the time of order and recipient postcode within Walthamstow and the surrounding areas. All delivery dates and times are as set out in your order confirmation. We cannot guarantee specific delivery times but will use all reasonable endeavours to meet your preferences.

4. Order Confirmation
Once your order is placed, you will receive an automated confirmation. Please check this confirmation carefully. If you notice any errors, contact us immediately referencing your order number.

Payment Terms

Full payment is required at the time of placing your order. We accept most standard UK debit and credit cards as well as other methods specified at checkout. All prices quoted on our website include applicable VAT unless otherwise stated. Delivery charges, if any, will be confirmed at checkout based on the recipient’s address.

Your payment is securely processed through our third-party payment processor. We do not store your card details on our servers after the transaction is completed.

If your payment is not authorised, we will not be able to fulfil your order and will have no further obligation to you in respect of that order. All goods remain our property until paid for in full.

Delivery Policy

Orders are delivered via our dedicated couriers or trusted delivery partners. Deliveries are made to addresses within Walthamstow and surrounding areas as specified on our delivery page. We will deliver your flowers to the address provided on your order form. Please ensure the recipient’s address and contact details are complete and correct.

If the recipient is not at the address when our courier arrives, we may leave flowers with a neighbour or in a safe place as per your instructions. If this is not possible, we will leave a delivery card with instructions for re-delivery or collection where appropriate. We cannot accept liability for late or missing deliveries due to incorrect, incomplete, or unsafe addresses.

Delivery dates are given in good faith but are estimates only. We cannot accept liability for any loss or inconvenience arising from delayed delivery due to events outside our control (such as adverse weather or carrier delays). Where feasible, we will notify you if we become aware of an unexpected delay.

Cancellations and Amendments

You may cancel or amend your order for online flower delivery in Walthamstow up to 24 hours before the scheduled delivery date by contacting us directly. Cancellations or requests for changes received less than 24 hours prior to the delivery date may not be possible, especially for flowers that have already been prepared or dispatched. In such cases, partial or no refund may be provided at our discretion.

Your statutory rights under the UK Consumer Contracts Regulations remain unaffected. Please bear in mind that the right to cancel may not apply to products made to your specific requirements or for bespoke arrangements.

Refunds and Returns

Should you be dissatisfied with your order, please contact us within 24 hours of the delivery date providing photographic evidence. We will assess each situation on a case-by-case basis and, where appropriate, arrange a replacement or refund. Flowers are perishable goods, and our refund policy reflects this limitation. Refunds will usually be made in the original form of payment.

Where a refund or replacement is agreed, we will process this as soon as reasonably possible. Please note that minor differences between delivered flowers and images on the website due to seasonal availability will not generally entitle you to a refund.

Product Descriptions and Substitutions

All descriptions, images, and prices for our online flower delivery in Walthamstow are correct at the time of publication. However, the very nature of flower arrangments means there can be slight variations due to fresh product availability, especially at peak periods such as Valentine's Day or Mother’s Day. We reserve the right to substitute unavailable flowers with those of a similar value and style, ensuring that your arrangement matches the quality and overall character of that depicted on our website.

Promotional Codes and Offers

On occasion, we may run promotional offers or discount codes for online flower delivery in Walthamstow. Usage is subject to the specific terms issued with that promotion. Offers are non-transferable, cannot be used in conjunction with other promotions, and may only be redeemable once per customer.

Privacy and Data Protection

Your privacy is important to us. Any personal data you provide for orders, delivery, or communication will be processed in accordance with the UK General Data Protection Regulation (GDPR) and any other applicable laws. Your data will only be used for the purposes outlined in our Privacy Policy. We do not sell or share your personal data with third parties except where required for the fulfilment of your order.

Liability and Disclaimer

We will use reasonable care and skill in providing our products and services. Our maximum liability to you, whether in contract, tort, or otherwise, is limited to the price of the product(s) purchased. We shall not be liable for any indirect, special, consequential or economic losses, including loss of profits, arising in connection with your use of our services or the non-delivery of your flowers unless caused by our gross negligence or wilful misconduct.

Except as expressly stated in these Terms & Conditions or as required by law, all warranties, terms, and conditions implied by statute or common law are excluded to the maximum extent permitted by law.

Events Outside Our Control

We are not liable for any delay or failure to perform obligations if the delay is caused by events or circumstances outside our reasonable control; including but not limited to acts of God, strikes, lock-outs, accidents, breakdown of equipment, fire, or disruption to supply of flowers.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes or claims arising from them or your purchase shall be governed by and construed according to the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Severance and Waiver

If any provision in these Terms & Conditions is found to be invalid or unenforceable, it will not affect the enforceability of any other provision. Failure by us to enforce any of our rights does not constitute a waiver of those rights.

Changes to Terms & Conditions

We reserve the right to update or amend these Terms & Conditions periodically. The new version will be published on our website and come into effect immediately. Please check back periodically for the most current version before placing an order.

Customer Service and Contact

If you have any questions regarding these Terms & Conditions or require clarification regarding online flower delivery in Walthamstow, please contact us using the details provided on our website. Our team will be happy to assist you and respond to your queries promptly.

Application of Terms

These Terms & Conditions apply to all customers placing orders with Walthamstow Florist for flower delivery services in Walthamstow and surrounding areas. By placing your order, you confirm that you have read, understood, and agreed to abide by these terms.

Thank you for choosing Walthamstow Florist for your online flower delivery needs. We look forward to delighting you and your loved ones with our expertly crafted arrangements and reliable local delivery service.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Walthamstow, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Walthamstow.

For assistance with orders, returns or account queries, please fill out the Contact Us form.